Return & Refund Information

This page explains our general approach to returns and refunds for purchases made on our international shopping platform. It describes eligibility, the return process, inspection criteria, and how refunds are issued.

Eligibility

• Items must be returned in their original, unused condition with all original packaging, tags, and accessories included.
• Products that show signs of wear, misuse, or alteration may not qualify for a refund.
• Certain categories—such as perishable goods, personal care items, intimate apparel, and customized products—are typically excluded from returns for hygiene or manufacturing reasons.

Return Window

Return requests should be submitted within the timeframe specified in your order details. Requests submitted after the allowable period may not be accepted.

Return Process

1. Initiate a return request through your account or the returns section of the website, providing your order reference and item details.
2. Follow the return authorization instructions provided upon approval, including any packaging or labeling requirements.
3. Send the item back following the provided instructions and retain any return reference or tracking information until the return is completed and inspected.

Inspection & Assessment

Returned items are inspected on receipt to confirm they meet return conditions. If an item fails inspection (for example, it is damaged, used, or missing parts), we may decline the refund or issue a partial refund based on the assessed condition.

Refund Methods

Approved refunds are issued to the original payment method used at purchase. The time it takes for the refund to appear depends on the payment provider and issuing bank.

Partial Refunds

Partial refunds may be applied where items are returned in non-resalable condition, missing accessories, or otherwise not eligible for a full refund. Any partial refund amount will reflect the assessed reduction in value.

Defective or Incorrect Items

If an item arrives defective or does not match the order, report the issue promptly and provide supporting documentation (such as photos). Defective or incorrect items will be prioritized for inspection and resolution under this policy.

Exceptions

Some products or promotional items may be subject to special return conditions. Any exception will be noted in the product description or at checkout.

Policy Updates

We may update these return and refund provisions from time to time. The version applicable to your order will be the one displayed on the site at the time of purchase.