Privacy & Data Security

This statement explains how personal information is collected, used, stored, and protected when using our international shopping platform. It outlines the types of data we process, the purposes for processing, and the safeguards we apply to protect user information.

Types of Data Collected

• Account information: name, email address, billing and shipping addresses, and account credentials.
• Order and payment information: order history, product details, and transaction confirmations (payment processors may retain full payment card data).
• Technical and usage data: IP address, device and browser information, log files, and interaction data.
• Communications: customer service interactions, feedback, and reviews.
• Preferences: marketing consents, subscription settings, and personalization choices.

Purpose & Legal Basis

Personal data is processed to perform contracts (such as order fulfilment), comply with legal obligations, pursue legitimate interests (fraud prevention, service improvement, analytics), and where applicable based on consent (marketing and optional features).

How Data Is Used

• To process orders, manage deliveries, and handle returns or exchanges.
• To provide customer support and respond to inquiries.
• To detect and prevent fraud and protect platform integrity.
• To personalize the shopping experience and improve site functionality.
• To send transactional communications and, where consented, promotional messages.

Sharing & Third Parties

We share personal data with service providers necessary to deliver our services—payment processors, fulfillment partners, analytics providers, hosting services, and customer support platforms. These third parties are contractually required to protect data and to process it only for the purposes we specify.

International Transfers

Data may be transferred to and processed in countries other than your residence. When transfers occur, we implement appropriate safeguards (such as contractual clauses or other lawful mechanisms) to ensure an adequate level of protection in accordance with applicable laws.

Retention

Personal data is retained only as long as necessary for the purposes described, including compliance with legal, tax, and accounting obligations. Retention periods vary by data type and processing purpose.

Security Measures

We apply technical and organizational measures to protect data from unauthorized access, disclosure, alteration, and destruction. Measures include access controls, encryption in transit and at rest where appropriate, secure network practices, and regular security assessments. While we work to protect data, no system can guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights including access to your personal data, correction of inaccurate data, deletion where there is no legal basis to retain it, restriction or objection to processing, data portability, and withdrawal of consent where processing is consent-based. We may require identity verification before fulfilling certain requests.

Cookies & Tracking

We and our partners use cookies and similar technologies for site functionality, analytics, personalization, and advertising. You can manage cookie preferences through your browser settings or any preference tool provided on the site.

Privacy by Design

Privacy considerations are integrated into product and service development. We limit data collection to what is necessary for the intended purpose and assess high-risk processing activities to minimize privacy impact.

Updates to This Statement

We may update this statement to reflect changes in practices or legal requirements. Material changes will be posted on the site with an updated effective date.